Privacy Policy
W5 Norway AS (W5) takes your privacy seriously. This privacy policy describes what personal data we collect, how we use it, and what rights you have as a data subject.
The privacy policy applies to W5 Norway AS (org. no. 971 155 884), where the managing director is responsible for the company’s processing of personal data.
NFKT is responsible for the domain w5training.com.
If you have questions about the privacy policy or our processing of personal data, you can contact us:
- Name: W5 Norway AS
- Address: Hedenstadveien 342, N-3618 Skollenborg, Norway
- Email: support.norway@w5solutions.com
- Phone: +47 3276 3000
What is personal data?
Purpose of processing personal data
Personal data is any information and assessments that can be linked to you as an individual. Typical personal data include name, address, phone number, email, and national identification number. Certain identification numbers are also considered personal data by law, such as IP address, customer number, cookie ID/online identifier (anonymised). Information about your behaviour (usage patterns, actions) is also defined as personal data.
We process personal data for the following purposes:
- Handling incoming enquiries and providing sales support: To register you for courses and training, send course materials, diplomas, and invoices.
- Providing customer service and fulfilling agreements: To send you newsletters, journals, and information about upcoming seminars, conferences, and courses.
- Distribution of newsletters and other marketing/information: To manage payments and invoices.
Additionally, we will ask for your consent to track user behaviour on the website, to continuously optimise content and user journeys. We also ask for consent to carry out possible marketing activities.
Legal basis for processing
We process personal data based on the following grounds:
- Agreement: Processing is necessary to fulfil an agreement with you, or to take steps at your request before entering into an agreement (GDPR Article 6b).
- Legitimate interest: Processing is necessary for purposes related to our legitimate interests, unless your interests or fundamental rights and freedoms override these (GDPR Article 6f).
- Consent: Processing is based on your voluntary consent. You may withdraw your consent at any time (GDPR Article 6a).
What personal data do we collect?
Request a Quote
To respond to your request for a quote, we require the following personal data:
- Name
Your name when you contact us.
Your email address to respond to and follow up on your enquiry.
- Message
We do not require personal data here, but as this is a free-text field, it may contain personal data you provide. We recommend not including personal data unless necessary for your enquiry.
Handle incoming enquiries
To respond to your enquiries, we require:
- Name
Your name when you contact us.
Your email address to respond to and follow up on your enquiry.
- Message
As above, we do not require personal data here, but the free-text field may contain personal data you provide. We recommend not including personal data unless necessary.
Our legal basis is the consent given when submitting the form.
Provide customer service and fulfil agreements (Sales support)
To follow up on service based on your enquiries, we require:
- Name
Your name when you contact us.
Your email address to respond to and follow up on your enquiry.
- Phone number
Your phone number so we can follow up by phone.
- Message
As above, we do not require personal data here, but the free-text field may contain personal data you provide. We recommend not including personal data unless necessary.
Our legal basis is the consent given when submitting the form, as well as through agreement.
Distribution of newsletters and other marketing/information
Your email address is where you wish to receive the newsletter, information about our products, or other recommendations.
Our legal basis is the consent given when subscribing to the newsletter, or legitimate interest if you are an existing customer. Subscription is voluntary, and you can unsubscribe from our email list at any time.
Website visits
The website uses various technologies to continuously improve the user experience. These include Google Analytics and Leadfeeder, which help us analyse traffic, identify which companies visit the website, and general usage.
Our legal basis is the consent given in Cookie Information.
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If you have any questions regarding privacy and the use of the website, the system administrators at BDO AS can be contacted at websupportdrammen@bdo.no.
Storage and security
Personal data are stored as long as necessary for the purposes for which they were collected, or as required by law. We use technical and organisational measures to protect your personal data against unauthorised access, alteration, or deletion.
Our web solution is provided by our partner BDO AS. Data about you as a user is stored on servers at BDO’s subcontractor, DigitalOcean, located physically within the EU/EEA.
Our partner BDO AS uses subcontractors for data storage and underlying technical solutions for handling digital communication and user authentication. Information about these can be obtained by contacting the solution managers at BDO AS at websupportdrammen@bdo.no.
BDO AS, under a data processing agreement with us, processes your personal data as we determine. We require the data processor to ensure adequate information security, including that personal data cannot be transferred to others.
Who has access to personal data?
Personal data is shared internally within W5 only with employees who need access to perform their tasks. We do not share personal data with third parties without your consent, unless required by law.
Additionally, technical system administrators at our partner (BDO AS) have access to the solution and, as a result, to personal data stored there.
We neither sell nor rent information you provide to third parties.
How can you access your data?
If you want detailed information about any data we have stored about you, please send us an email at support.norway@w5solutions.com. Alternatively, send mail to our physical address: W5 Norway AS, Hedenstadveien 342, N-3618 Skollenborg, Norway. You can also call us at +47 3276 3000. You have the right to request a copy of the information W5 has stored about you.
What rights do you have?
- Access
You have the right to information about what personal data we process and how. Send an email to norway@w5solutions.com to request access. - Rectification
You can request that we correct incorrect or incomplete information. Send an email to norway@w5solutions.com with details of what should be corrected. - Deletion
You can also request the deletion of your personal data. Send an email to norway@w5solutions.com. Note that in some cases we must retain information in accordance with legal requirements (e.g., accounting and bookkeeping obligations).
Anonymised data (which cannot be linked to you as an individual and is therefore no longer personal data) may be retained for statistical purposes.
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If you believe that W5 has not complied with your rights under the Personal Data Act, you have the right to complain to the relevant supervisory authority. This is done by submitting a complaint to the Norwegian Data Protection Authority. Contact information is available at www.datatilsynet.no.
Social media
If you choose to follow our channel on social media, please be aware that personal data and other information you have provided to these media may be read, collected, and used by other users. Currently, we have an active Facebook account under the name ‘Kongsberg Target Systems’.
(If you follow our owners – W5 Solutions AB – on social media, W5 Norway AS is not responsible for either the social channels or the content set up by W5 Solutions AB.)
For more information about privacy, please refer to their respective privacy policies:
Newsletter
We use MailChimp as a data processor for sending newsletters. You can unsubscribe from newsletters at any time. Your email address will also be deleted. It is possible to subscribe to our newsletter in various places on our website, and we only use your email address to distribute the newsletters. You can also unsubscribe via a link at the bottom of all newsletters.
Information about your email will be stored with our provider MailChimp. For more information about privacy, see their privacy policy: https://www.intuit.com/privacy/statement/#contacts.
Service management
We use Jira Service Management from Atlassian as a case management tool for our customer service for existing customers. The purpose is to handle incoming cases quickly and process them systematically and properly.
For more information on how Atlassian handles your data: https://www.atlassian.com/trust/privacy/business-data-privacy
Cookies/Tracking
We use cookies to improve the user experience on our website. Such cookies are small files stored on your computer, tablet, or smartphone, and are not programs containing harmful processes or viruses.
On w5training.com, we use a GDPR-compliant consent solution for cookies, provided by Cookie Information. Here, you as a user can easily manage consent for the use of cookies when using our solution.
Cookies are used for:
- Remembering the status of consents you have given
- Linking purchases/quotes to traffic sources
- Ensuring good usability and functionality on the solution
- Assessing how the website is used and identifying potential improvements
Read more about cookies at the Norwegian Data Protection Authority.
External cookies (third-party cookies) we use:
- Google Tag Manager
Manages the setup of the consent management platform (Cookie Information), handles tracking codes, and refers to tracking setup for third-party solutions.
- Google Analytics
Used to collect visitor statistics on our website. Google Analytics collects information about visits and usage statistics and is configured not to collect personal data, including anonymising IP addresses.
- Facebook Pixel
Used to improve the interaction between w5training.com and our Facebook account (Kongsberg Target Systems) by using Facebook’s Pixel – a script that measures traffic across Facebook and our website.
- Leadfeeder Tracker (Dealfront)
Used to identify which companies visit the website, based on anonymised IP addresses and publicly available company information. The tool records pages visited, traffic sources, and general usage statistics, but does not collect personal data about individuals. The purpose is to gain insight into how companies navigate the website, so we can optimise content and customer journeys.
Changes to the privacy policy
We reserve the right to update this privacy policy as needed. Significant changes will be communicated through our channels. This policy was last updated on 10.11.2025.
